AI Assistant fails to load account information when AI assistant is opened

Package: AI Generators

Cannot Reproduce

1.5.X

Thank you for reporting a bug to Unity. We have investigated the issue but were unable to reproduce it with the information provided. This can happen due to differences in environment, project setup, or steps taken. We will close this case for now. If you're able to share additional details such as different projects, steps, hardware/software configuration, or logs - please let us know, and we'll be happy to re-evaluate.

How to reproduce:

Create a new project
Open the AI Assistant window (Window > AI > Assistant)
Observe the AI Assistant window

Actual result: The message "Unable to load account information from https://generators.ai.unity.com" is displayed
Expected result: The AI Assistant loads

Reproducible with: 1.5.0-pre.2 (6000.3.8f1)

Reproducible on: Windows 11 x64
Not reproducible on: No other environments tested

Workaround:

Not reproducible after running the following command as administrator on Windows:
Disable-NetAdapterBinding -Name "Ethernet 2" -ComponentID ms_tcpip6

Notes:

CQA was unable to reproduce the issue locally
The Console window shows the 2 errors:
- "Error after 5 attempt(s): Unknown - – Result type: SettingsResult – Url: https://generators.ai.unity.com"
- "Error after 5 attempt(s): Unknown - – Result type: PointsBalanceResult – Url: https://generators.ai.unity.com"

AI Assistant fails to load account information when AI assistant is opened

Package: AI Generators

Cannot Reproduce

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AI Assistant fails to load account information when AI assistant is opened

Package: AI Generators

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Cannot Reproduce

Resolution Notes

Description

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Have a workaround or additional info about this issue?