Unity Issue Tracker - "Editor unavailable" message is displayed when navigating to "Get set up" tab in Unity Hub
Closed
HUBX-1484
"Editor unavailable" message is displayed when navigating to "Get set up" tab in Unity Hub
Package: Hub App
Fixed
3.14.X
The issue was resolved.
How to reproduce:
1. Open Unity Hub
2. Navigate to "Get set up" tab
3. Observe the message under “Install the latest Unity Editor” field
Expected result: No error message is displayed
Actual result: “Editor unavailable” message is displayed
Reproducible with: 3.14.1
Reproduced on: Windows 11, Windows 10 (by the user), macOS (24.2.0) (by user), macOS (25.0.0) (by user), Ubuntu 24.04 (AMD) (by user)
Not reproduced on: No other environment tested
Notes:
Seems that this issue is because of a network interruption: Proxy, firewall, or local network problem could have interrupted the connection.
Errors in the logs:
{"timestamp":"2025-09-23T06:39:14.447Z","level":"warn","moduleName":"UnityReleaseServiceAdapter","pid":3036,"message":"LivePlatformAPI was unable to retrieve releases. CombinedError: [Network] Bad Gateway\n at makeErrorResult (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:350:10)\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:11)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20 {\n graphQLErrors: [],\n networkError: Error: Bad Gateway\n at fetchOperation (file://<user-credentials>@urql/core/dist/urql-core-chunk.mjs:607:89)\n at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n at async file:///D:/Games/Unity%20Hub/resources/app.asar/node_modules/wonka/dist/wonka.mjs:877:20,\n response: Response { status: 502, statusText: 'Bad Gateway', headers: Headers { 'content-type': 'text/html; charset=UTF-8', 'referrer-policy': 'no-referrer', 'content-length': '332', date: 'Tue, 23 Sep 2025 06:39:13 GMT', 'alt-svc': 'h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000' }, body: ReadableStream { locked: true, state: 'closed', supportsBYOB: true }, bodyUsed: true, ok: false, redirected: false, type: 'basic', url: 'https://live-platform-api.prd.ld.unity3d.com/graphql' }\n}"}
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